Customer Service

Shipping & Delivery

Shipping & Delivery

Shipping Methods and Rates
Estimated Delivery Times

Standard Delivery: 3-5 working days*

Express Delivery: Next working day*†

Saturday Delivery: Saturday after you place your order**†

* If order is placed before 10am (midday) on a working day. If order is placed after 10am or on any non-working day, then estimated delivery will take an extra working day.

** If order is placed before 10am on Friday and that Friday is a working day. If order is placed after this time then estimated delivery will be on the second Saturday *** Delivery costs will be displayed on the checkout page of the Website.

† Please note that for delivery to Northern Ireland, Scottish Highlands, islands, Aberdeen and other rural areas, an extra working day needs to be taken into account for these delivery options. For these areas, delivery by the “Express Delivery” option will be on the second working day, and for delivery by the “Saturday Delivery” option orders must be placed by 10am on Thursday (which must be a working day).

SHIPPING EXCLUSIONS: Unfortunately we can not ship orders to the Republic of Ireland, Channel Islands or Isle of Man.
Orders for which a P.O box delivery address has been chosen cannot be processed and deliveries will not be made to these addresses.

Order Status & Delivery Partners

When you place and order with us we want to ensure our service continues with our couriers, DPD & Royal Mail. Using your unique tracking number provided once shipment confirmation received, ensure your delivery suits you. Follow your parcel on DPD - Track Your Parcel and Royal Mail - Track Your Parcel.
For added convenience and extra services download the DPD or RM app’s. You can track your delivery to see exactly where the drive is on the app. With push notifications through the app or email, couriers can notify you when your driver is on the way. If you’re not going to be in pick the best option for you: Redelivery, collect from pick up shop/post office, delivery to a safe place or amend the delivery day.

Change or Cancel an Existing Order

Operationally we have a fast turnover for order processing and once an order has been placed, we are unable to cancel or modify orders. We are sorry for any inconvenience this may cause. If you wish to cancel your order, you are able to refuse the order at the door when it is delivered. Once the parcel has been returned to us we can then begin the refund process. This does not affect your statutory rights. Please read our E-Commerce Terms & Conditions of Sale for further information.

Return Policy

Extended Returns Policy - 90 Days

In light of the current circumstances, we have extended our returns policy from 28 days to 90 until further notice. This applies to all purchases made on our website.

Returning your order

We hope you are happy with your purchase. If you have changed your mind, you may return your order within 28 days in accordance with the IT Cosmetics Returns Policy, for a refund.

How to return your online order

Step 1.

Download, print and complete our returns form. You will need to put this completed form into your returns package.

Step 2.

Visit the Royal Mail website to arrange a free return.

When choosing retailer, please select - L'Oreal (UK) Ltd and Royal Mail will email you a returns label with QR code to present the QR code at your post office.

Step 3.

Show your QR code at the post office to get your returns label printed. Drop off your returns package.

Report a Problem with Your Order

Get in touch with our Customer care team by Contact Us form Contact reason to choose – ‘Online Returns’

International Delivery

The products ordered on the site by our customers can only be delivered in the United Kingdom (excluding the Channel Islands and Isle of Man). Only orders with an invoicing and delivery address located in the United Kingdom will be processed.

Receive free UK standard delivery with every £25+ order.

SHIPPING EXCLUSIONS: Unfortunately we can not ship orders to the Republic of Ireland, Channel Islands or Isle of Man. Orders for which a P.O box delivery address has been chosen cannot be processed and deliveries will not be made to these addresses. Please note that for delivery to Northern Ireland, Scottish Highlands, Islands, Aberdeen and other rural areas an extra working day needs to be taken into account for the above delivery options. For these areas, delivery by the “next working day delivery” option will be on the third working day.