Shipping & Delivery
For your best shopping experience, read this essential info first.
E-Commerce Terms & Conditions of Sale
IT’s all you need to know when placing an order.
Shipping & Delivery
Receive free UK standard delivery with every order
If you’re not 100% satisfied with IT, you have options!
Your IT Cosmetics™ Customer Care team is here to help!
Commonly Asked Questions
Answers to your IT Cosmetics™ FAQs, all in one place.
Shipping & Delivery
We’re committed to delivering your order as soon as we can. However, in current circumstances and during promotional periods, some deliveries may take longer than usual.
Unfortunately, we are unable to offer Next Day Delivery and Saturday Delivery on the following dates:
- From Monday 23rd November at 10am until Monday 7th December at 10am
- From Monday 21st December at 10am until Monday 4th January at 10am.
- Whilst we will always endeavour to get your delivery to you within the nominated time period, please note there may be a delay over periods of high demand (e.g. Black Friday and Christmas). L’Oreal Group also bears no responsibility for delays caused by extenuating circumstances (i.e. adverse weather, force majeure)
Please be aware that for orders shipping to Northern Ireland, there may be a delay in delivery for orders placed from 28th December 2020 – 06th January 2021. This is due to implications surrounding the UK’s withdrawal from the European Union on 01/01/2021
Estimated Delivery Times
Standard Delivery: 3-5 working days*
Express Delivery: Next working day*†
Saturday Delivery: Saturday after you place your order**†
* If order is placed before 10am (midday) on a working day. If order is placed after 10am or on any non-working day, then estimated delivery will take an extra working day.
** If order is placed before 10am on Friday and that Friday is a working day. If order is placed after this time then estimated delivery will be on the second Saturday *** Delivery costs will be displayed on the checkout page of the Website.
† Please note that for delivery to Northern Ireland, Scottish Highlands, islands, Aberdeen and other rural areas, an extra working day needs to be taken into account for these delivery options. For these areas, delivery by the “Express Delivery” option will be on the second working day, and for delivery by the “Saturday Delivery” option orders must be placed by 10am on Thursday (which must be a working day).
SHIPPING EXCLUSIONS: Unfortunately we can not ship orders to the Republic of Ireland, Channel Islands or Isle of Man.
Orders for which a P.O box delivery address has been chosen cannot be processed and deliveries will not be made to these addresses.
When you place an order with us we want to ensure our service continues with our courier, DPD. Using your unique tracking number provided in the confirmation, ensure your delivery suits you. Follow your parcel on www.dpd.co.uk/
For added convenience and extra services download the DPD App. You can track your delivery to see exactly where the driver is on the in-app map. With push notifications through the app, DPD can notify you when your driver is 30 minutes away. If you’re not going to be in pick the best option for you: collect from pickup shop; deliver to a safe place; deliver to a neighbour or change the delivery day. If you return home and you delivery has been missed, the driver will attempt a second delivery at a later date.
Operationally we have a fast turnover for order processing and once an order has been placed, we are unable to cancel or modify orders. We are sorry for any inconvenience this may cause. If you wish to cancel your order, you are able to refuse the order at the door when it is delivered. Once the parcel has been returned to us we can then begin the refund process. This does not affect your statutory rights. Please read our E-Commerce Terms & Conditions of Sale for further information.
itcosmetics.co.uk products have a satisfaction guarantee and products may be returned within 28 days of receipt for a full refund.
Return Instructions: To return a product purchased itcosmetics.co.uk, simply follow the directions below:
Place It: Complete the return form attached to the bottom of your invoice, filling in the information requested. Peel off the Return Address Label and place it on the outside of the box. Pack It: Carefully pack item(s) to be returned into the original box, if possible. Please include the completed return form and seal the box.
Ship It: Return packages must be returned prepaid to the address on the return address label.
You can also contact us using the Contact Us form at the bottom of this page, or contact our Customer Services team by telephone on 0800 028 6874 or by post to:
If you are emailing us or writing to us please include details of your order to help us to identify it, including the order reference number (starting GB-EN…). If you send us your cancellation notice by email or post, then your cancellation notice is effective from the date you send us the email or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last date of the cancellation period or email us before midnight on that day.
Note: We suggest you ship via a traceable service to track your delivery.
If your order is missing a product, contains a damaged item, or any other concern, please contact an IT Cosmetics Customer Representative on 0800 028 6874 at Customer Service. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.
The products ordered on the site by our customers can only be delivered in the United Kingdom (excluding the Channel Islands and Isle of Man). Only orders with an invoicing and delivery address located in the United Kingdom will be processed.
Receive free UK standard delivery with every £25+ order.
SHIPPING EXCLUSIONS: Unfortunately we can not ship orders to the Republic of Ireland, Channel Islands or Isle of Man. Orders for which a P.O box delivery address has been chosen cannot be processed and deliveries will not be made to these addresses. Please note that for delivery to Northern Ireland, Scottish Highlands, Islands, Aberdeen and other rural areas an extra working day needs to be taken into account for the above delivery options. For these areas, delivery by the “next working day delivery” option will be on the third working day.