Shipping & Delivery
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General Conditions of Sale
IT’s all you need to know when placing an order.
Shipping & Delivery
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Commonly Asked Questions
Answers to your IT Cosmetics™ FAQs, all in one place.
Shipping & Delivery
Delivery Option*** Estimated Delivery Times: Standard Delivery 3-5 working days* Express Delivery Next working day*† Saturday Delivery Saturday after you place your order**† * If order is placed before 10am on a working day. If order is placed after 10am or on any non-working day then estimated delivery will take an extra working day. ** If order is placed before 10am on Friday and that Friday is a working day. If order is placed after this time then estimated delivery will be on the second Saturday *** Delivery costs will be displayed on the checkout page of the Website. † Please note that for delivery to Northern Ireland, Scottish Highlands, islands, Aberdeen and other rural areas, an extra working day needs to be taken into account of for these delivery options. For these areas, delivery by the “Express Delivery” option will be on the second working day, and for delivery by the “Saturday Delivery” option orders must be placed by 10am on Thursday (which must be a working day).
To check the status of your order, please use the tracking number included in your order confirmation email. For questions regarding your order, please contact us using the online form and we will be happy to assist you.
Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we email you to confirm our acceptance of your order), which is when the Contract is formed. Your deadline for changing or cancelling the Contract is set out below: End of the cancellation period: The end date is the end of 28 days after the day on which you receive the Product. For example: if we provide you with a Dispatch Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 28 January. To change or cancel a Contract, you just need to let us know that you have decided to change or cancel. The easiest way to do this is to complete the Cancellation Form on our Website. If you use this method we will email you to confirm we have received your cancellation. You can also contact us using the online form, or contact our Customer Services team by telephone on 0800 028 6874 or by post to: Internet Returns Unit 22 Sentinel drive Annesley NG15 0DF If you are emailing us or writing to us please include details of your order to help us to identify it, including the order reference number (starting GB-EN…). If you send us your cancellation notice by email or post, then your cancellation notice is effective from the date you send us the email or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last date of the cancellation period or email us before midnight on that day.
itcosmetics.co.uk products have a satisfaction guarantee and products may be returned within 28 days of receipt for a full refund. Return Instructions: To return a product purchased itcosmetics.co.uk, simply follow the directions below: Place It: Complete the return form attached to the bottom of your invoice, filling in the information requested. Peel off the Return Address Label and place it on the outside of the box. Pack It: Carefully pack item(s) to be returned into the original box, if possible. Please include the completed return form and seal the box. Ship It: Return packages must be returned prepaid to the address on the return address label. You can also contact us using the Contact Us form at the bottom of this page, or contact our Customer Services team by telephone on 0800 028 6874 or by post to: Internet Returns Unit 22 Sentinel drive Annesley NG15 0DF If you are emailing us or writing to us please include details of your order to help us to identify it, including the order reference number (starting GB-EN…). If you send us your cancellation notice by email or post, then your cancellation notice is effective from the date you send us the email or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last date of the cancellation period or email us before midnight on that day. Note: We suggest you ship via a traceable service to track your delivery.
If your order is missing a product, contains a damaged item, or any other concern, please contact an IT Cosmetics Customer Representative on 0800 028 6874 at Customer Service. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.
The products ordered on the site by our customers can only be delivered in the United Kingdom (excluding the Channel Islands and Isle of Man). Only orders with an invoicing and delivery address located in the United Kingdom will be processed. The orders for which a P.O box delivery address has been chosen cannot be processed.
Receive a complimentary luxury IT Cosmetics gift wrap and box with every order.